Objective The purpose of the policy is not to oblige the authors of charters, policies, procedures or processes to follow a set of binding rules, but rather to encourage them to consider the issue ofgender sensitivity. • Framework The European Institute forgender equality (EIGE) aims to increase understanding of what gender-sensitive communication is and how to use it. • Principles - Gender-sensitive communication ensures that women and men - and those who do not conform to thegender binary system - are treated as people of equal importance and dignity. - The many languages and cultures within BIL Group mean that there is no one-size-fits-all solution in this regard, but appropriate solutions must be sought in each context, taking into account the relevant linguistic and cultural parameters